Get in Touch With Us
This page explains how to contact the Casino Not On Gamstop editorial team, what we can help with, and what we cannot. We are an independent research site, not a casino, so we cannot open, fix or unlock a casino account for you.
Who you are contacting
Casino Not On Gamstop publishes research-based guides and reviews about casinos outside the GAMSTOP scheme for readers in the UK. We do not operate any gambling site, hold player funds or make decisions on withdrawals. If your question is about your own account with a casino, the operator is the right first contact.
What we can help with
- Corrections: if a bonus term, payment detail or licence statement on our pages looks out of date or wrong, tell us which page and what you saw. Our facts were last checked on 29 September 2026, and casino terms can change without notice.
- Questions about our reviews: how we assess wagering requirements, withdrawal limits, verification checks or game contribution rules.
- Feedback and topic requests: if a guide left something unanswered, we want to know.
- Business and editorial enquiries: please say who you represent and what you propose. Commercial relationships do not buy ranking position.
What to include in your message
- The page name or address you are writing about.
- The casino name, if relevant, and the specific claim or term in question.
- What you expected and what you found, with a screenshot description or the date you saw it.
- How you would like us to reply.
Please do not send passwords, card numbers, full identity documents or other sensitive details. We will never need them.
Casino account problems: where to go instead
We cannot intervene in disputes, but a clear route usually helps. The steps below are a general guide, not legal advice.
| Problem | Sensible first step |
|---|---|
| Delayed or refused withdrawal | Check the casino's terms on processing times, limits and verification, then contact its support in writing and keep copies. |
| Identity or source-of-funds request | Ask the casino exactly which documents it accepts and send them only through its secure account area. |
| Bonus dispute | Quote the exact bonus clause, such as wagering, maximum bet or expiry, and ask for a written explanation. |
| Unresolved complaint | Use the operator's formal complaints procedure and check which licensing body or alternative dispute service it names. |
Be aware that casinos licensed overseas are not covered by the UK Gambling Commission's rules in the same way as UK-licensed operators, so routes for redress can be narrower. Our guide to trusted non GamStop casinos for UK players explains what to check before you register.
Support if gambling is causing you harm
If gambling is affecting your finances, mood or relationships, please talk to someone. GamCare runs the National Gambling Helpline on 0808 8020 133, and free support is also available through its website. You can use GAMSTOP to exclude yourself from UK-licensed sites, and blocking software can restrict gambling sites on your devices. Deposit and loss limits, and self-exclusion, are offered by most operators. If you have chosen to self-exclude, sites outside the scheme are worth avoiding.
What to expect after you write
A member of the team reads each message. We cannot promise a fixed reply time, and we may not reply to messages that are abusive, ask for gambling tips or seek guaranteed outcomes. We will fix factual errors as soon as we can verify them.
We do not give personal betting advice, and no casino or offer we cover is risk free. You must be 18 or over to gamble. If you would like to see how we compare operators before writing, start with our casino comparison and selection guide.